Shipping & Returns

Shipping & Returns Last updated: 18 December 2025 At Miskin Organics, we take great care in preparing and sending your order. Below you’ll find everything you need to know about shipping, delivery, and returns.

Shipping Within Only Australia

We ship orders within Australia using Australia Post or Sendle Couriers, depending on your location and the most suitable service available.

Processing Time

Orders are packed and dispatched within 2–4 business days
Orders are shipped from Queensland (4305)

Once your order has been dispatched, you’ll receive a confirmation email with tracking details.

Delivery & Tracking

Tracking is provided for all orders
Sendle will notify you via email with tracking updates
Australia Post email with tracking number
Delivery times vary depending on your location and carrier network

Please note:

We ship to PO Boxes
Parcels are authority to leave and do not require a signature unless otherwise specified by the carrier

For estimated delivery times, please refer to the relevant carrier’s website.

Shipping Costs

Shipping costs are calculated automatically at checkout based on:

selected delivery service

Any applicable free shipping offers will be clearly displayed at checkout.

Returns & Exchanges

Because our products are hand-blended skincare and personal care items, we are unable to accept returns or exchanges for change of mind or general dissatisfaction. To help you choose with confidence, we warmly encourage:

patch testing

Your experience matters to us, and we are always happy to guide you if you’re unsure which product is right for your skin.

Damaged or Faulty Items

If your order arrives damaged or faulty, please contact us within 7 days of delivery so we can make it right. To request a return or replacement:

Email amanda@miskinorganics.com.au
Include your order number and a brief description of the issue
Attach clear photos if applicable

Please wait for confirmation before returning any items. We will offer a replacement or refund in line with Australian Consumer Law.

Refunds

Once an approved return is received:

refunds or replacements are processed within 24 hours
refunds are issued to the original payment method
you will be notified by email once processed

Important Notes

Returns sent without prior approval may not be accepted
Return shipping costs are the responsibility of the sender unless the item is faulty
We cannot accept responsibility for items lost in transit when being returned

Nothing in this policy limits your rights under Australian Consumer Law.

Contact Us

If you have any questions about shipping, returns, or choosing the right product, please contact: 📧 amanda@miskinorganics.com.au We’re here to help — and we genuinely want you to feel supported every step of the way